Modalities: New to Health Hub
Do I need a doctor’s referral to use a provider?
No, a doctor’s referral is not necessary to use any of our providers’ services.
Is the cost of my service claimable under my private health insurance?
Yes, all our services may be claimable through your private health insurance (most optometrist services are bulk-billed to Medicare). Check your policy for details on benefits and limits on your…
How often do I need to attend the service?
Ultimately the choice is yours, however, the provider will advise you in their professional experience on the number of treatments you will require.
What should I bring to my appointment?
For your first visit, it’s a good idea to bring the following: A list of any medications and allergies along with your medical & surgical history, Any relevant scans or…
How long does an appointment take?
Dental standard appointment is 40 minutes Optometry standard appointment is 20 minutes Massage appointment can be made for 30 minutes or 1 hour depending on the treatment required Physiotherapy standard…
What can I expect when I have my first appointment?
Before your appointment, you need to complete a medical history form, which you will receive when you check in (excluding optometry and audiology). Physiotherapy: Initially the therapist will ask a…
What do I wear for allied health appointments?
Your physiotherapist and massage therapist will require you to remove enough clothing to be able to view and assess the problem area. If the problem is with your upper body…
What do I do when I cannot attend an appointment?
We understand that life sometimes gets in the way of appointments which is why we provide reminders before your appointment. If you miss your appointment and don’t let us know,…
What are the payment options?
You can pay by EFTPOS, MasterCard or Visa, and we have HICAPS so you can claim your health fund rebate right away. For most services, you simply pay the full…