About The Health Hub

The Health Hub is supported by TUH, one of Australia’s most trusted health funds.

The Health Hub started as just a dental clinic in Fortitude Valley all the way back in November 1984. By 1986, due to the high level of service and quality provided, the patient demand led to the dental clinic quadrupling in size to twelve surgeries and an onsite dental laboratory, and it is to this day one of the largest dental practices in Queensland.

An optical centre was opened alongside dental in October 1986. To improve the quality of service for the ever-growing number of clients, an in-house optical laboratory facility was opened in September 1987, speeding up the delivery of standard frames and also carrying out of repairs on the spot.

A focus on the overall well-being of our clients led to the addition of physiotherapy services in May 1998. Further services, such as podiatry, Pilates and audiology were added over the years.

The Health Hub has grown and changed over the decades, but has remained a trusted and contemporary centre for all things health in Brisbane.

Our approach to patient’s total well-being means we continue to partner with experienced dentists, optometrists and allied health providers to deliver services and solutions for everyone.

The dental clinic became one of the first independently accredited practices in Brisbane and in 2018 the entire Health Hub was awarded full accreditation against the National Safety and Quality Health Service Standards NSQHS Standards.

Centrally located in Fortitude Valley, our modern facility with on-site parking is your one-stop-shop for health services.

Insured and uninsured patients are welcome.

Opening Hours

Monday 7.30am to 5.30pm

Tuesday 7.30am to 5.30pm

Wednesday 7.30am to 5.30pm

Thursday 7.30am to 6.30pm

Friday 7.30am to 5.30pm

Location

438 St Pauls Terrace

Fortitude Valley Qld 4006

Phone: 1300 709 076

Fax: (07) 3252 3239

Phone lines open

Monday to Friday 8.00am – 5.00pm

How to get to us

By car:

Member parking is available in Surman Lane (off Baxter Street, including wheelchair-accessible parking) and Misterton Street

By bus or train:

Check the Translink website to find out more.

New to the Health Hub

We strive to make your first experience with The Health Hub pleasant.

We suggest new patients arrive early to their first appointment to complete relevant paperwork. You will be welcomed by our friendly staff at reception. Once checked in, feel free to explore by trying on some glasses in optical or have a free cup of coffee, water and enjoy wi-fi while you wait for your appointment.

Payment

You can pay by EFTPOS, MasterCard or Visa, and we have HICAPS so you can claim your health fund rebate right away.

For most services, you simply pay the full amount (minus your rebate) at the end of your treatment. However, major dental work requires a deposit after your first appointment.

Missed Appointments

We understand that life sometimes gets in the way of appointments which is why we provide reminders before your appointment. If you miss your appointment and don’t let us know, we may charge you a fee.

Meet the team

The Health Hub Management team

Rowena English

Executive Manager – Health Services

Rowena English joined TUH in January 2017 as the Executive Manager for the Health Services business unit. Rowena has extensive experience within the health sector, formerly working as Director Allied Health with Uniting Care Health. Rowena has completed her Master of Health Management, Master of Science, Post Graduate Diploma in Biomechanics and a Bachelor of Physiotherapy. Rowena also has Unconditional Registration with the Physiotherapy Registration Board of Australia, is a PRINCE2 and Change Management Registered Practitioner and is an Associate Fellow of the Australasian College of Health Service Management.

Dr. Joseph Le-Kim

Dental manager

Dr. Joseph graduated from the University of Melbourne at the turn of the century.

He worked in public and private practice in Melbourne for over seven years, focusing on cosmetic dentistry, oral surgery and special needs, before moving up to Brisbane and TUH in 2008 as a general dentist.

In November 2011 he became the dental manager, and continues to split his time between clinical work and running the TUH dental clinic. He is committed to providing individualised, patient-centred care, whilst maintaining the highest standard of dental ethics.

In his down time, Joseph enjoys camping, traveling overseas and collecting useless facts.

Paul Smith

Eye care manager

Paul has been in the optical industry for nearly 30 years and has developed an appreciation for all aspects of what is involved in finding the best vision solution from eye test to great specs.  Starting out in retail as the “Saturday casual” whilst studying Optometry, his interest in leadership, analytics and business development sparked his career progression.  Now as manager of the Health Hub Eyecare team, Paul brings a wealth of knowledge and experience across all aspects of the optical industry.

As an avid sport lover, Paul understands the importance of vision in sport.  Whilst being able to see clearly and effectively can result in improvements in reactions, accuracy and confidence it has (in his words) “not improved my golf swing”.

Meredithe Kerr

Dental assistant team leader

Meredithe has been the team leader for Dental assistants at the Health Hub for the past six years. She is passionate about providing her team best training and education which in turn benefit our customers.

She has vast experience having worked across diverse industries and has a special interest in Sterilisation and quality assurance processes.

Hannah T.

Health Hub support services team leader

Hannah has worked as a medical administrator for the past 12 years.

Originally from the rural South Coast of NSW, she got her start in the industry working with her local GP and has since gained a vast amount of experience within both the private and public health sectors throughout Australia.

Hannah has a Diploma of Practice Management and is passionate about delivering quality customer service.

As a recent arrival to QLD, Hannah is currently spending her spare time exploring her new city with friends and family.

Vision and Mission

Vision

To be the lifetime health partner for our customers and their families.

Mission

Better Health, Better Life.

Values

We are driven by our ongoing pursuit of excellence

We are curious and have the courage to create new possibilities

We work as one team taking care of our members, our business and one another

Core purpose

To provide our customers with exceptional and personal customer service

To demonstrate our appreciation of our customers, our employees and our community

To strengthen and grow our customer base to ensure the long-term viability of the health hub

To act with integrity and in the best interest of our customers

Client Charter

Click Here for the Health Hub’s Client Charter

Acknowledgement of traditional owners

We acknowledge the traditional custodians of the land on which we work each day, and pay our respects to Elders of those lands, both past and present.

Corporate Governance

The TUH Board

Accreditation