Optical
Our optical practice
We provide quality eye care using specialised equipment to monitor your eye health. Our optometrists use specialised retinal imaging equipment to monitor the health of your eyes, including checks for ocular disease, cataracts and glaucoma.
Eye care solutions such as contact lenses and optical accessories, and bulk billing for eye tests are also available. We have over 2,000 frames and brand name sunglasses for you to choose from, accommodating for a wide range of preferences, styles and budgets for the whole family.
When to see an optometrist
It’s recommended to have an eye test with an optometrist once every two years or sooner if you notice your vision failing. Vision deterioration can present itself through straining your eyes when reading, driving or using computers and frequent headaches. Medical conditions such as diabetes may also affect your sight.
Children’s eyesight
A healthy childhood should include regular eye tests. If you notice your child squinting their eyes when reading or watching tv, excessive tearing, eye rubbing or if they complain of painful eyes, it may be due to eye related issues.
Services and treatments
*Additional charges may occur, however the optometrist will advise of your options before any treatments are provided.
Visit the Health Hub to speak to an optometrist.
Glasses
Our range includes designer labels Dolce & Gabbana, Prada, Versace, Tiffany, Calvin Klein, Swarovski, Miu Miu and more. We also provide active and lifestyle frames and sunglasses such as Ray-Ban, Nike, Maui Jim, Oakley and Mako among others.
Some of our most popular brands
Frequently Asked Questions
What should I bring to my appointment?
For your first visit, it’s a good idea to bring the following:
- A list of any medications and allergies along with your medical & surgical history,
- Any relevant scans or reports;
- Your Private Health Insurance card (if you have extras cover)
- A referral, if you have one
- Questions are always welcome and best time to ask is during your appointment
- Your Medicare card
What should I expect?
We strive to make your first experience with the Health Hub pleasant. We suggest new patients arrive early.
You will be welcomed by our friendly staff at reception. Once settled, feel free to explore by trying on some glasses in optical or enjoy free wi-fi while you wait for your appointment
What will happen during my first appointment?
Our optometrist will discuss your visual needs with you, measure your vision and prescribe glasses specific to your visual needs. Should you need glasses, we will guide you through the frame selection process and organise any additional tests as required and if necessary prescribe glasses specific to your visual needs.
How do I adjust to multifocal lenses?
Getting used to a new pair of multifocal lenses sometimes takes time to adjust to, especially if this is your first pair.
Here are some tips that may help make it easier for you:
- Wear your new glasses as much as possible. This will encourage your eyes to adapt to your new lenses.
- If difficult to wear initially, try wearing the new glasses at home in a comfortable and familiar environment to help build confidence.
- Try not to switch back to your old glasses. This can affect the progress you have made with your new multifocals.
- Move your head when looking around, not just your eyes. Point your nose to where you want to see as the centre of a multifocal lens is the clearest.
- If after 2 weeks, you are still having trouble adapting to your multifocal glasses, please return to the Health Hub where our staff will be more than happy to help find a solution.
Please do not hesitate to contact us if you have any questions, we are here to help.
What is the optical warranty policy?
We are committed to giving you excellent service and quality products, our satisfaction commitment to you is:
Free Cleaning
Come in anytime and have your frames and lenses cleaned by our on-site lab team.
Free Adjustments
Come in anytime and have your frames adjusted for the best fit, by one of our specialist team members.
Prescription Guarantee
If your vision should change within 30 days of purchasing your glasses, we will review your prescription free of charge. If there is a change to your prescription, we will exchange your lenses at no additional cost.*
Multifocal Lens
Adjusting to new multifocal lenses can take time, if you are not able to adjust to your new lenses within 30 days of the date of purchase you can exchange your lenses for either a pair of bifocals or two pairs of single vision glasses (one for close and one for distance) and we will refund any price difference
Lenses
If you are not adjusting to your new lenses or they are not performing as you expect within 30 days of purchase, bring them in for a free exchange.
*Prescription must be provided by The Health Hub Optometrist.
**All satisfaction commitments are subject to the item or service being purchased from our store and free from damages.
Warranty Clause
Returning goods if they are faulty. In line with Australian Consumer Law, you may be entitled to a replacement or refund if there is a major problem with one of our products. In case of minor problems, we may offer you a free repair instead of a refund or replacement. If you think that there is a fault with the goods you have received, please let us know straight away by contacting The Health Hub. Please include as many details as possible about the order and the problem with the goods.
*Most items have 24-month warranty against manufacturing defects.
What is not covered
- Wear and tear
- Modifications or repairs not made by The Health Hub
- Damage caused by accident, misuse, neglect or carelessness (dropping, scratches, leaving in high temperature, sunscreen)
- Change of mind on purchases
- Items or services not purchased at The Health Hub
- Incorrect external prescriptions provided to The Health Hub
- Using frames older than 1 year for new lenses (if the frame breaks a new frame and lenses will need to be purchased)
- Contact lenses
Do you subscribe to the Spectacle Supply Scheme?
No, we do not subscribe to the SSS. To find practices that do provide services under the SSS please see: https://www.health.qld.gov.au/mass/prescribe/spectacles
Meet our optometrists
Eyecare team
Anh Phan
Anh is an experienced Optometrist with a Bachelor of Vision Science and Master of Optometry from Queensland University of Technology, holding post graduate Specialist Certificates in Paediatric Care from the University of Melbourne. With over nine years of experience, Anh has developed a deep expertise in dry eyes and paediatric care.
In 2022, Anh joined the Health Hub to continue her passion for providing high-quality eye care. Known for her relaxed and engaging style, Anh prides herself on using patient-friendly language to ensure clear communication. As a therapeutically endorsed Optometrist, Anh is dedicated to helping patients understand their eye health and providing tailored solutions.
Beyond her professional achievements, Anh is an adventurous traveller and a self-proclaimed caffeinated foodie.
Surini Wijesuriya
Surini is a passionate optometrist who achieved her Bachelor of Vision Science and Master of Optometry from Queensland University of Technology. With over 5 years at the Health Hub, she’s honed her expertise, leveraging her background as an optical dispenser to deliver comprehensive and personalised eye care.
Surini has a particular interest in glaucoma care and is passionate about early vision assessment for children, helping them achieve optimal sight as they begin their schooling journey.
Outside of work, you’ll often find her exploring local cafes and enjoying a cappuccino.
Lily Luong
Lily holds a Bachelor of Vision Science and Master of Optometry (2014) from Queensland University of Technology. She is therapeutically endorsed and has an interest in anterior eye conditions, contact lenses and dry eye.
Since joining Health Hub Optical in 2023, Lily values being part of a supportive, collaborative team and is committed to delivering personalised and evidence-based care.
Sandra Au
Sandra graduated from the School of Optometry at Queensland University of Technology. She has worked across public health, corporate, and independent optometry settings, as well as in ophthalmology clinics. As an ocular therapeutics prescriber, she has a special interest in contact lens fitting, glaucoma, and the diagnosis and management of other ocular diseases.
Committed to giving back, Sandra has volunteered her eyecare services in countries including Vanuatu, India, and Cambodia. A career highlight was her five-week service aboard the Mercy Ships in Senegal.
Quynh Nguyen
Quynh studied Bachelor of Applied Science (Optometry) at Queensland University of Technology, with a post graduate Certificate in Ocular Therapeutics at University of New South Wales.
With over 15 years of experience, Quynh provides comprehensive eye exams, diagnosing refractive errors, ocular diseases and disorders.
Quynh has a passion for volunteer work giving back to under privileged communities.