Pilates changes 1 April 2019

Your first dental appointment

See answer

Please arrive 10 minutes before your appointment to fill out a medical history form and don’t forget to bring a list of any medications you are currently taking. Alternatively, you can download, fill in the medical history form and bring it in for your appointment. If you are changing dental practices, please request a record release from your previous practice using the dental record release form online.

Why are health funds no longer covering Pilates from 1 April 2019?

See answer

Under new government legislation Health Funds can no longer pay benefits for stand-alone Pilates classes.  However, we are allowed to pay for group physio classes with a qualified Physiotherapist or Exercise Physiologist that includes, but is not made up exclusively of, exercises or techniques drawn from Pilates.  The group classes must be targeted to manage or prevent a specific disease, injury or condition.  For health funds to pay you must have an active treatment plan with your Physiotherapist or Exercise Physiologist.

What is a Treatment Plan?

See answer

A detailed plan with information about a patient’s condition, the goal of treatment, the treatment options for the condition, and the expected length of treatment.

Is the Group Physiotherapy class the same as Pilates?

See answer

Our Group Physiotherapy classes, previously known as Pilates, are tailored to each patient. Your Physiotherapist will assess you and based on your condition they will design a treatment plan for your class. This will include regular review appointments. Our classes have always utilised some Pilates techniques however they are used in conjunction with other exercises under the guidance of a Physiotherapist which differs from a traditional Pilates class.

What is the cost of these classes?

See answer

Each class is $36. Your out of pocket expenses will be determined by the level of your private health insurance cover. If you reach the benefit limit allowed for these services you will be charged $22 per class with no further private health insurance benefit available.

Why do I need a regular review appointment?

See answer

Reviewing your progress is an essential part of your treatment plan. This involves 30-minute appointments every 3-6 months so your Physiotherapist can assess progress and make any necessary changes to your treatment plan.

I currently do Pilates at The Health Hub. How will I know if I can use my PHI benefits for Group Physiotherapy classes?

See answer

If you attend a current class, please speak with your physiotherapist regarding your treatment plan.

What conditions are eligible for a Treatment Plan?

See answer

Any musculoskeletal condition where evidence shows that exercise-based treatment with a Physiotherapist is recommended.

Can I still participate in a group class for general fitness?

See answer

Yes! You are still able to attend a group class if you don’t have a condition requiring a treatment plan. There will be a charge of $20 per class with no private health insurance benefit available.

I am new to Group Physiotherapy. How to get a treatment plan?

See answer

You will need to have an initial appointment with one of our Physiotherapists. In this 30-minute appointment you will be assessed and, if appropriate, a treatment plan will be designed for you.

What should I wear to my appointment?

See answer

As a general guide, it is a good idea to wear comfortable clothing that isn’t too restrictive and allows flexibility in movement.

What should I bring to my appointment?

See answer

For your first visit, it is a good idea to bring a list of any medications and allergies along with your medical & surgical history, any relevant scans or reports and your Private Health Insurance card (if you have extras cover).

How do I make an appointment?

See answer

Pilates classes can be booked online, over the phone or in person and bookings can be made up to one month in advance at monthly intervals.

A physiotherapy assessment is required prior to commencing Pilates classes so that we can tailor a programme to your individual needs.

What will happen during my first appointment?

See answer

During an initial appointment, our specialist will ask you to describe any current problems or complaints you may have. They may follow up with a number of different questions that aim to help get a better picture of your symptoms and concerns. An explanation of findings will usually follow along with any initial treatment, advice, and follow-up recommendations as required.

Questions are always welcome and the best time to ask is during your appointment.

What will happen during my first appointment?

See answer

Initially, our therapist will ask a number of questions and allow you to describe the symptoms in as much detail as possible for a subjective examination. Next, you will receive a physical examination so it is important you wear suitable clothing. Following the assessment, the therapist will discuss their findings, cause of the problem and a treatment plan ideal for you. You will then start the treatment for your condition with our therapist and receive a home exercise program to assist your recovery.

What should I wear to my appointment?

See answer

Your massage therapist will require you to remove enough clothing to be able to view and assess the problem area. If the problem is with your upper body you would need to remove your shirt and for your lower body you would need to remove your pants, so wear suitable underwear or bring a pair of shorts if you wish.

What should I bring to my appointment?

See answer

For your first visit, it is a good idea to bring any relevant scans or reports you may have and your private health insurance card if you have extras cover.

What is the group physiotherapy cancellation policy?

See answer
  • If you are unable to attend your group physiotherapy class, please cancel at your earliest convenience via text or phone health hub reception to allow fellow members who have been unable to gain class bookings to participate.
  • 24hrs notice is required to cancel your group physiotherapy class. Individuals who fail to cancel their appointments prior to 24hrs or fail to attend can be charged a fail to attend fee of $23 at the discretion of the treating practitioner.
  • In order to keep the group physiotherapy a covid safe environment, consideration will be given to those individuals whose ability to attend is impacted by sickness.

How long will an appointment take?

See answer

We work on having a short consult (30 mins) and standard consult (60mins)
Consults include:
● Checking medical history
● Movement assessment and reassessment if required
● Treatment plan; stretches,self massage tips, referral
● Environmental cleaning; changing linen and disinfecting the treatment area
We would prefer that all initial consults are booked as a standard, but understand that this isn’t always possible.

What will happen during my first appointment?

See answer

Our massage therapist will begin by asking general questions to establish what areas you would like worked on, if there are any conditions to address, and will then determine if massage is appropriate for you.Our therapists have the ability to check your movement and advise you on any deficiencies they find. You may be asked to show them what your movement is like in your area of concern. Massage therapists are not legally permitted to diagnose specific problems; this should be done by your GP or physiotherapist.

Questions are always welcome and the best time to ask is during your appointment.

Do I need a doctor’s referral to use a provider?

See answer

No, a doctor’s referral is not necessary to use any of our providers’ services.

Is the cost of my service claimable under my private health insurance?

See answer

Yes, all our services may be claimable through your private health insurance (most optometrist services are bulk-billed to Medicare). Check your policy for details on benefits and limits on your extras cover on Member Services Online.

How quickly can I get my first appointment?

See answer

You should get an appointment the same day or within 48 hours of your call.

How often do I need to attend the service?

See answer

Ultimately the choice is yours, however, the provider will advise you in their professional experience on the number of treatments you will require.

What should I bring to my appointment?

See answer

For your first visit, it’s a good idea to bring the following:

  • A list of any medications and allergies along with your medical & surgical history,
  • Any relevant scans or reports;
  • Your Private Health Insurance card (if you have extras cover)
  • A referral, if you have one
  • Questions are always welcome and best time to ask is during your appointment
  • Your Medicare card

How long does an appointment take?

See answer

Dental standard appointment is 40 minutes

Optometry standard appointment is 20 minutes

Massage appointment can be made for 30 minutes or 1 hour depending on the treatment required

Physiotherapy standard appointment is 30 minutes

Podiatry appointments can be made for 30 minutes or 1 hour depending on the treatment required

Audiology standard appointment is 40 minutes

What can I expect when I have my first appointment?

See answer

Before your appointment, you need to complete a medical history form, which you will receive when you check in (excluding optometry and audiology).

Physiotherapy: Initially the therapist will ask a number of questions and allow you to describe the symptoms in as much detail as possible for a subjective examination. Next, the therapist will examine you physically so it is important you wear suitable clothing. Following the assessment, the therapist will discuss their findings, cause of the problem and a treatment plan. The therapist will then start the treatment for your condition and give you a home exercise program to assist your recovery.

Massage: The therapist begins by asking general questions to establish what areas you would like worked on, if there are any conditions to address, and will then determine if massage is appropriate for you. The therapist may evaluate your condition and see if you have any pressing complaints. Massage therapists are not legally permitted to diagnose specific problems; this should be done by your GP or physiotherapist.

What do I wear for allied health appointments?

See answer

Your physiotherapist and massage therapist will require you to remove enough clothing to be able to view and assess the problem area. If the problem is with your upper body you would need to remove your shirt and for your lower body you would need to remove your pants, so wear suitable underwear or bring a pair of shorts if you wish. If you are seeing a podiatrist it’s a good idea to bring in you work shoes, running shoes or gym shoes for assessment.

What do I do when I cannot attend an appointment?

See answer

We understand that life sometimes gets in the way of appointments which is why we provide reminders before your appointment. If you miss your appointment and don’t let us know, we may charge you a fee.

What are the payment options?

See answer

You can pay by EFTPOS, MasterCard or Visa, and we have HICAPS so you can claim your health fund rebate right away.

For most services, you simply pay the full amount (minus your rebate) at the end of your treatment. However, major dental work requires a 50% deposit after your first appointment.

Is there disabled parking and access?

See answer

Yes

Is there parking?

See answer

Yes, parking is available in Surman Lane (off Baxter Street) and Misterton Street.

How do I get to the Health Hub by Bus

See answer

The health hub is located at 438 St Pauls Terrace, Fortitude Valley Qld 4006

Check the Translink website to find out more about access by bus.

How do I get to the Health Hub by Train

See answer

The health hub is located at 438 St Pauls Terrace, Fortitude Valley Qld 4006

Check the Translink website to find out more about access by train.

What should I expect?

See answer

We strive to make your first experience with the Health Hub pleasant. We suggest new patients arrive early.

You will be welcomed by our friendly staff at reception. Once settled, feel free to explore by trying on some glasses in optical or have a free cup of coffee, water and enjoy wi-fi while you wait for your appointment

What will happen during my first appointment?

See answer

Our optometrist will discuss your visual needs with you, measure your vision and prescribe glasses specific to your visual needs. Should you need glasses, we will guide you through the frame selection process and organise any additional tests as required and if necessary prescribe glasses specific to your visual needs.

Quality Commitment

See answer

Our dental practice is deeply committed to quality improvement, patient safety and quality care. We have been accredited since 2014. 

  • Accreditation is based on the six National Safety and Quality Health Service (NSQHS) Standards.

 

Dental complaints and concerns

See answer

While our professional dental team strives to provide you with the highest quality of care and service, there may be occasions when we don’t meet your expectations. Our work comes with a one-year warranty provided you’ve kept up with regular check-ups and oral hygiene practices (at home or at the clinic) and have not contributed to the failure of the work in any way.

If you feel dissatisfied with treatment you’ve received, you should first discuss the matter with your treating dentist.

After this discussion, if you wish to take the matter further, please contact our Dental Manager, Dr Joseph Le-Kim to discuss your concerns.

If the matter is still unresolved, you may wish to contact the Australian Dental Association (ADA) Community Relations Officer, or the Office of the Health Ombudsmen (details below). Both officers have conciliatory roles in trying to resolve the situation to the satisfaction of all parties.

Contact us

Phone: 1300 709 076 (local rate)
Email: healthhub@tuh.com.au
438 St Pauls Terrace, Fortitude Valley QLD 4006
PO Box 265 Fortitude Valley QLD 4006

Australian Dental Association

Telephone: (02) 9906 4412
PO Box 520, St Leonards NSW 1590
Fax: (02) 9906 4917

Office of the Health Ombudsman
Phone: 133 646
info@oho.qld.gov.au
www.oho.qld.gov.au

 

What should I bring to my appointment?

See answer

For your first visit, it is a good idea to bring any relevant medical reports you may have and a list of questions!

What will happen during my first appointment?

See answer

In order to assess your hearing, our audiologist will play a series of pure whistling tones and all you will need to do is to press a buzzer when you can hear them. From this hearing test, she will be able to tell you:

  • Hearing capacity in each ear
  • How well you hear the loudness and pitch of different sounds
  • The impact your hearing has on your communication

Questions are always welcome and the best time to ask is during your appointment.

What are the days of consultation?

See answer

Thursday and Friday

What should I wear to my appointment?

See answer

As a general guide, it is a good idea to wear comfortable clothing that isn’t too restrictive and allows the clinician to easily see your feet, ankles, and knees. Try to pick tights, socks or hosiery that you can remove easily without having to get changed. Sports shorts or pants that can be easily rolled up are good options, especially if your podiatrist needs to carry out tests and examinations involving your feet, legs and hips.

What should I bring to my appointment?

See answer

For your first visit, it is a good idea to bring up to two pairs of your most commonly worn shoes and your orthotics (if currently owned). If you have problems/pain in your feet or legs at work, or while walking, running, or exercising, then bringing in the corresponding footwear is strongly recommended.

Other things to bring include:

  • A list of any medications and allergies along with your medical & surgical history,
  • Any relevant scans or reports;
  • Your Private Health Insurance card (if you have extras cover)
  • A referral, if you have one
  • A list of questions for your Podiatrist

What will happen during my first appointment?

See answer

During an initial appointment, your Podiatrist will ask you to describe any current problems or complaints regarding your feet and lower limbs. They may follow up with a number of different questions that aim to help get a better picture of your symptoms and concerns. Based on the information you provide, your podiatrist will usually undertake a focused assessment of the problem area, which may be supplemented with a more detailed examination either at that appointment or during a follow up appointment, depending on the complexity of the problem. An explanation of findings will usually follow along with any initial treatment, advice, and follow-up recommendations as required.

Questions are always welcome and the best time to ask is during your appointment. For example, if there is something you want to know about your condition or your treatment options, please feel free to ask the Podiatrist.

At the conclusion of your appointment, the Podiatrist will discuss the need for any review or follow-up appointments. This may be to receive further treatment, get the results of any scans or to follow-up on what was done in your consultation. Depending on your diagnosis and treatment plan, you may also be prescribed some tasks to perform at home.

How do I adjust to multifocal lenses?

See answer

Getting used to a new pair of multifocal lenses sometimes takes time to adjust to, especially if this is your first pair.

Here are some tips that may help make it easier for you:

  • Wear your new glasses as much as possible. This will encourage your eyes to adapt to your new lenses.
  • If difficult to wear initially, try wearing the new glasses at home in a comfortable and familiar environment to help build confidence.
  • Try not to switch back to your old glasses. This can affect the progress you have made with your new multifocals.
  • Move your head when looking around, not just your eyes. Point your nose to where you want to see as the centre of a multifocal lens is the clearest.
  • If after 2 weeks, you are still having trouble adapting to your multifocal glasses, please return to the Health Hub where our staff will be more than happy to help find a solution.

Please do not hesitate to contact us if you have any questions, we are here to help.

What is the optical warranty policy?

See answer

We are committed to giving you excellent service and quality products, our satisfaction commitment to you is:

Free Cleaning
Come in anytime and have your frames and lenses cleaned by our on-site lab team.

Free Adjustments
Come in anytime and have your frames adjusted for the best fit, by one of our specialist team members.

Prescription Guarantee
If your vision should change within 30 days of purchasing your glasses, we will review your prescription free of charge. If there is a change to your prescription, we will exchange your lenses at no additional cost.*

Multifocal Lens
Adjusting to new multifocal lenses can take time, if you are not able to adjust to your new lenses within 30 days of the date of purchase you can exchange your lenses for either a pair of bifocals or two pairs of single vision glasses (one for close and one for distance) and we will refund any price difference

Lenses
If you are not adjusting to your new lenses or they are not performing as you expect within 30 days of purchase, bring them in for a free exchange.

*Prescription must be provided by The Health Hub Optometrist.
**All satisfaction commitments are subject to the item or service being purchased from our store and free from damages.

Warranty Clause
Returning goods if they are faulty. In line with Australian Consumer Law, you may be entitled to a replacement or refund if there is a major problem with one of our products. In case of minor problems, we may offer you a free repair instead of a refund or replacement. If you think that there is a fault with the goods you have received, please let us know straight away by contacting The Health Hub. Please include as many details as possible about the order and the problem with the goods.

*Most items have 24-month warranty against manufacturing defects.

What is not covered

  • Wear and tear
  • Modifications or repairs not made by The Health Hub
  • Damage caused by accident, misuse, neglect or carelessness (dropping, scratches, leaving in high temperature, sunscreen)
  • Change of mind on purchases
  • Items or services not purchased at The Health Hub
  • Incorrect external prescriptions provided to The Health Hub
  • Using frames older than 1 year for new lenses (if the frame breaks a new frame and lenses will need to be purchased)
  • Contact lenses

Do you subscribe to the Spectacle Supply Scheme?

See answer

No, we do not subscribe to the SSS. To find practices that do provide services under the SSS please see: https://www.health.qld.gov.au/mass/prescribe/spectacles

X