We are committed to giving you excellent service and quality products, our satisfaction commitment to you is:
Come in anytime and have your frames and lenses cleaned by our on-site lab team.
Come in anytime and have your frames adjusted for the best fit, by one of our specialist team members.
If your vision should change within 30 days of purchasing your glasses, we will review your prescription free of charge. If there is a change to your prescription, we will exchange your lenses at no additional cost.*
Adjusting to new multifocal lenses can take time, if you are not able to adjust to your new lenses within 30 days of the date of purchase you can exchange your lenses for either a pair of bifocals or two pairs of single vision glasses (one for close and one for distance) and we will refund any price difference
If you are not adjusting to your new lenses or they are not performing as you expect within 30 days of purchase, bring them in for a free exchange.
*Prescription must be provided by The Health Hub Optometrist.
**All satisfaction commitments are subject to the item or service being purchased from our store and free from damages.
Returning goods if they are faulty. In line with Australian Consumer Law, you may be entitled to a replacement or refund if there is a major problem with one of our products. In case of minor problems, we may offer you a free repair instead of a refund or replacement. If you think that there is a fault with the goods you have received, please let us know straight away by contacting The Health Hub. Please include as many details as possible about the order and the problem with the goods.
*Most items have 24-month warranty against manufacturing defects.
What is not covered
- Wear and tear
- Modifications or repairs not made by The Health Hub
- Damage caused by accident, misuse, neglect or carelessness (dropping, scratches, leaving in high temperature, sunscreen)
- Change of mind on purchases
- Items or services not purchased at The Health Hub
- Incorrect external prescriptions provided to The Health Hub
- Using frames older than 1 year for new lenses (if the frame breaks a new frame and lenses will need to be purchased)
- Contact lenses