Dental complaints and concerns

While our professional dental team strives to provide you with the highest quality of care and service, there may be occasions when we don’t meet your expectations. Our work comes with a one-year warranty provided you’ve kept up with regular check-ups and oral hygiene practices (at home or at the clinic) and have not contributed to the failure of the work in any way.

If you feel dissatisfied with treatment you’ve received, you should first discuss the matter with your treating dentist.

After this discussion, if you wish to take the matter further, please contact our Dental Manager, Dr Joseph Le-Kim to discuss your concerns.

If the matter is still unresolved, you may wish to contact the Australian Dental Association (ADA) Community Relations Officer, or the Office of the Health Ombudsmen (details below). Both officers have conciliatory roles in trying to resolve the situation to the satisfaction of all parties.

Contact us

Phone: 1300 709 076 (local rate)
Email: healthhub@tuh.com.au
438 St Pauls Terrace, Fortitude Valley QLD 4006
PO Box 265 Fortitude Valley QLD 4006

Australian Dental Association

Telephone: (02) 9906 4412
PO Box 520, St Leonards NSW 1590
Fax: (02) 9906 4917

Office of the Health Ombudsman
Phone: 133 646
info@oho.qld.gov.au
www.oho.qld.gov.au

 

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